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Frequently Asked Questions

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General

Booking

Safety

Payments

Property Owners

Showing 33 of 33 questions

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Can't find what you're looking for? Our team is here to help.

How Your Booking Works

Step 1

Step 1:Send an Inquiry

Tell us your dates and group size. No commitment yet.

Step 2

Step 2:Owner Confirms Availability

The property owner responds, usually within 24 hours.

Step 3

Step 3:Confirm Your Stay

Once availability is confirmed, you'll coordinate payment. Payment happens directly or through the platform (coming soon for select properties).

Step 4

Step 4:Enjoy Your Stay

Arrive with confidence knowing your booking is confirmed and your host has been reviewed by our team.

All hosts go through our verification process

Frequently Asked Questions

General

1What is Archipelago Stays?

2How is Archipelago Stays different from other platforms?

3What areas do you cover?

4How do I create an account?

5Do you offer local travel tips and recommendations?

6Is WiFi available in all properties?

Booking

1How do I book a property?

2What information do I need to provide when inquiring?

3How long does it take for an owner to respond?

4What is the minimum stay requirement?

5Can I modify or cancel my booking?

6What is the cancellation policy?

7Do you support long-term stays?

8Can I request early check-in or late check-out?

9What if I need to bring extra guests?

Safety

1Are the listings verified?

2What if the property doesn't match the listing?

3Is my personal information protected?

4How do you prevent scams?

5What happens if there's property damage?

6Are security deposits required?

Payments

1How does payment work?

2Are there any hidden fees?

3What currency are prices in?

4Do you charge a service fee?

5What is the refund policy?

6What payment methods are accepted?

Property Owners

1How do I list my property?

2Is it free to list my property?

3How long does verification take?

4What type of properties can I list?

5How do I manage inquiries from guests?